Posted at 16:12h
Over the course of my career I have purchased and received at least one hundred “business” books. I read most of them and most were boring; too prescriptive and in some cases condescending. A few, like those written by W. Edwards Deming, were worth the...
Posted at 16:17h
It is management’s responsibility to establish the constancy of purpose necessary to know and then meet customers’ expectations – whether they are external or internal. Every manager and their respective teams (their direct reports) in your organization should be able to answer the following questions: