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  • IRREVERSIBLE CORRECTIVE ACTION

    It is management’s responsibility to establish the constancy of purpose necessary to know and then meet customers’ expectations – whether they are external or internal. Every manager and their respective teams (their direct reports) in your organization should...

    23 January, 2015No comment
  • The Essence of The Goal

    Over the course of my career I have purchased and received at least one hundred “business” books. I read most of them and most were boring; too prescriptive and in some cases condescending. A few, like those written by W. Edwards Deming, were worth the......

    24 April, 2015No comment